Fake Prize or Cash Reward
- Never enter Venmo log-in information outside of Venmo.com and the Venmo app.
- Venmo will only email you from an address ending in “Venmo.com”.
Call from Venmo
- Never provide the verification code sent to your phone to anyone. A Venmo agent will never ask you for this code under any circumstances.
- Venmo will never ask to access your device remotely.
- Venmo will never ask you to install a third-party app.
- Venmo will never create an account on your behalf.
- Venmo will never direct you to send money from your Venmo account to another user via a different payment platform.
- Venmo will never ask you to send money to “verify” your account.
Text messages pretending to be Venmo
- Our multi-factor authentication message does not contain a link for you to click. Avoid clicking links in unexpected text messages.
- If you have any doubt about the authenticity of a message, contact Venmo Support directly.
Call from Tech Support
- Instead of searching for a company’s phone number using a search engine, type in the company’s website directly and go to their Contact page.
- Keep in mind that it is extremely rare for a company to require payment for their technical help. Companies want you to use their services/product, so tech support is typically free.
Stranger Posing as a Friend
- If you get an unusual payment or request for money from someone who looks like a friend, double-check that the request is from your friend (before accepting the payment request).
- Bad actors may attempt to replicate a profile picture to impersonate your friend on Venmo. You can tap on their profile to confirm their public transaction history and network information.
- When in doubt, you can reach out to your friend outside of Venmo to verify that the request is legitimate.
- Update the privacy settings for your friends list and your transaction history.
- If you have received a payment or sent the user money, contact the Venmo Support team.
- Block the user to prevent further interactions.
Payments from Strangers
- It’s best not to exchange payments with people who you don’t know.
- If you don’t know the person who paid you, you should Venmo as soon as possible so they can help reverse the payment.
- To help prevent this from happening in the future, we recommend blocking users who send unsolicited payments or requests.
Offers to Make Money Fast
- If it seems too good to be true, it probably is.
- Know whom you’re dealing with.
Paper Check Scam
- Do not exchange a check for a payment on Venmo.
Romance Scam
- Do not loan money to people you do not know.