Here are some common types of tech support scams that individuals and businesses should be aware of:
- Fake Technical Support Calls: Scammers often call claiming to represent well-known companies like Microsoft, Apple, or Google, notifying you of issues with your computer or account. They may request remote access to your device or ask for payment to “fix” the problem.
- Pop-up Warnings: Malicious websites or adware can generate pop-up messages on your computer indicating that you have a virus or problem that requires immediate attention. These messages often have a fake contact number for tech support.
- Look-alike Websites: Scammers create fake versions of legitimate tech support websites, luring users into providing personal information or paying for unnecessary services.
- Email Phishing: You may receive emails claiming to be from a tech company, alerting you to supposed issues with your account. These emails may include links to fake support sites or prompt you to call a number for assistance.
- Malware Installation: Scammers might offer free software or scans that claim to detect issues on your computer but instead install malware or keyloggers to steal personal information.
- Robo-Calls: Automated calls that inform you of a supposed issue with your computer, often asking you to press a number to connect with a representative, are also common. This is typically a front for a scam.
- Social Engineering on Social Media: Scammers may contact individuals through social media, posing as tech support representatives to extract personal information or money.
- Remote Access Scams: After establishing contact, scammers often request remote access to your computer under the pretense of providing technical support, allowing them to manipulate your system and access personal data.
- Subscription Scams: Some scams involve offering “tech support subscriptions,” where the scammer charges a recurring fee for ongoing support that is never provided.
- Fake Software Installations: Scammers may convince users to download and install software that is marketed as a security or optimization tool but, in fact, is a scam designed to extract payment or collect data.
Protect Yourself: To avoid falling victim to tech support scams, remember the following:
- Never provide personal or financial information to unsolicited callers.
- Don’t click on links or call numbers provided in unsolicited emails or pop-ups.
- Verify the company’s contact information through official websites.
- Use security software to help protect against malware and online threats.
Being aware of these scams can help you better recognize and avoid them.